Frequently Asked Questions

What is your turnaround time?
Please give us 7 business days from the time we complete our phone consultation with you to the delivery of the first draft of your resume.  In an emergency, there may be times that we can complete your resume in as little as 24 hours.

Who exactly is working on my resume?
A Certified Professional Resume Writer who has written hundreds resumes in multiple career fields.

Can I ask for a revision?
We are here to ensure that your resume meets all of your expectations!  If you feel that there is something missing in your resume, you will have the opportunity to critique the 1st draft of your resume before the final version is submitted to you.

How can I communicate with you once you start working on my resume?
We can be reached Monday – Thursday from 9am – 4pm EST and Friday from 9am – 12pm EST in the U.S. at 317-426-7899 or in Canada at 647-424-2304 or we can be reached via email at maria@msantiagogroup.com.

What method of payment may I use?
You can submit your credit card payment online via our secure gateway.

Is my personal information safe?
We have a policy of never disclosing our clients’ personal information to third parties. We are a paperless company that uses a secure cloud based system to secure your personal information.